Who is Chris Kiklas?
UKG VP, Product Management
Led the strategy for UKG’s SMB and International HCM solution, UKG Ready, including the launch of multiple new modules that led to exceeding revenue targets every year and helped sustain revenue growth of over 20%
Managed the overall management of headcount, budget, and metrics for the entire Ready Product Management team
Established and developed a high-performing international product team of 40+ members, resulting in a 40% increase in product delivery efficiency and quality
Collaborated with cross-functional teams to drive the development of the product roadmap and strategy, increasing customer retention and product usability and satisfaction
Built strong relationships with key industry influences and thought leaders, resulting in increased brand awareness and recognition for the product in the marketplace
UKG Sr. Director, Product Management
Led the strategy for UKG Ready’s Workforce Management modules, Platform, Admin Services products, AI/ML, Documentation, and Suite Experience platform
Contributed to the overall management of headcount, budget, and metrics for the entire Ready Product Management team
Collaborated on decisions around new products to bring to market, products to sunset, and which areas should increase or decrease investment.
Ran international Product Management leading to changes in the product that resulted in Sales achieving more than 100% of quota quarter after quarter
Worked with cross-functional groups to better align strategies to release more products more frequently and with better quality that delivered value to customers and UKG
Implemented a continuous planning process in Product Management that created more agility and the ability to deliver just-in-time solutions to customers
Created a continuous feedback loop with Sales, Pre-Sales, Marketing, Sales, and Services to drive innovation, collaboration, and improvement to the Ready suite
Partnered with Engineering on designing, implementing, and executing agile practices
• Spoke and presented frequently both internally at sales summits, analyst events, and customer conferences and externally at industry conferences on the Ready product and strategy, Human Capital Management, Artificial Intelligence, Leadership, and Workforce Management topics
UKG Director, Product Management
Led the strategy for UKG Ready’s Workforce Management modules
Responsible for the Workforce Ready platform
Created and led the Artificial Intelligence and Advanced Analytics group for the UKG SMB solution
Managed the technical publications team and oversaw the transition to online documentation
Insured that innovation was always at the forefront of product and engineering thinking and
responsible for the consistent release of innovative products in the market
Redesigned the product management process to make it more efficient and streamlined
Managed the Workforce Ready partner marketplace program
Prepared and presented monthly and quarterly updates to the EmLogis Board of Directors and Investors.
Expanded the EmLogis business internationally by opening and growing an Asian subsidiary, creating an internationally recognized Employee Scheduling brand.
Responsible for all G&A, Marketing, Engineering, Product Management, Services, and Support areas of the business.
Led a multiyear design and development project of EmLogis’ next-generation employee scheduling solution
Frequent guest speaker and moderator on workforce planning, employee engagement, motivation, creating change, and employee scheduling.
Participated in prospect and customer interactions
Expanded and refined a robust international remote working program
I transitioned from a high-cost offshore development team to a cost-effective, high-productivity team.
Forged relationships with partners in various industries
EmLogis VP Operations & Corporate Treasurer
Evaluated all company expenditures and processes, ultimately reducing corporate expenses by 30% without losing employees while at the same time increasing output.
Responsible for all G&A, Marketing, Services, Business Development, and Support Areas of the business.
Sponsored project to streamline SaaS-based implementations
Built a comprehensive financial model to create a more predictive, future-looking strategic plan
Assisted in the creation of a robust remote working program
EmLogis VP, Service and Support & Corporate Treasurer
• Evaluated and revamped all employee benefit programs to make them more financially viable, increase their competitive nature and increase employee satisfaction.
Instituted Marketing and Sales metrics to better align activities in those areas to corporate goals.
Managed all Services, Training, Marketing, and Support employees
Promoted operational efficiency by cross-training all employees to have secondary responsibilities
Spearheaded organizational restructuring for more comprehensive support and services with fewer employees.
Built streamlined processes between Development and Services teams
Implemented a SaaS-based support site to reduce the number of needed support staff by 50%
Created a run book process for Customer Support
EmLogis Manager, Consulting Services
Managed all day-to-day activities of Consulting Services and Support teams
Led customer-facing data warehousing project
Created comprehensive customer and employee training programs
Oversaw all customer interaction and support during Pre/Post-Sales process.
Managed support, telephone, and marketing vendors
EmLogis Manager, Pre-Sales
Created entire Pre-Sales process
Redesigned sales process to achieve more complex and extensive sales
Developed initiative to reformat and improve customer demos
Provided constant customer support throughout Pre-Sales/Sales Process
Produced sales and marketing newsletters to engage new and potential customers.
Attachmate Project Manager & Sr. Business Intelligence Analyst
Created new employee, ongoing and on-demand training for all Business Intelligence applications and corporate workflows.
Provided team leadership for NetIQ’s Sales Operations team
Led maintenance, support, and application development of internal Business Intelligence solution
Managed end-to-end lead process, ensuring timely and accurate delivery of leads
Crystal Enterprise Lead – Applications Systems Analyst Technical Lead – Software Systems Specialist
General Systems Support – Software Systems Specialist
• Provided team leadership for critical business intelligence infrastructure